FAQs
Purchase and Payment
To make a purchase, simply go to https://dunesart.com/shop/ to browse products and complete a purchase.
We accept all major payment methods, such as UPI, credit/debit cards, Net banking etc.
Yes, your payment information is secure. We use encryption/SSL technology to protect your data.
No, we do not store your payment information. Your transactions are processed securely through payment gateway, ensuring your privacy.
Please visit our Cancellation policy available on Dunesart webpage.
Shipping
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on shipping carrier’s website.
We offer standard shipping options, which are displayed during checkout, and delivery times vary based on your location.
Yes, we do ship internationally. Shipping costs and delivery times vary depending on the destination.
While we strive to meet delivery estimates, unforeseen circumstances may cause delays. Contact our customer support for assistance.
Customer Care
You can reach our customer support team by provide contact information at https://dunesart.com/contact/
Please visit https://dunesart.com/refund_returns/ for detailed information.
We apologize for any inconvenience. Please contact our customer support with your order number and details, and we’ll assist you promptly.
If your order has not been shipped, please contact customer support to update your shipping address.
Yes, our products come with a standard one-year warranty. For details on our warranty policy, please visit
https://dunesart.com/terms-and-conditions/
for detailed Terms and Conditions.
Also Check next section on this page.
Standard Warranty Terms and Conditions
Effective Date: [01-01-2024]
- Tsebo Private Limited provides a limited warranty on Dunes Table and Dunes mini sold by the Company.
- The warranty period is 12 months from the date of purchase unless otherwise specified in writing by the Company.
- This warranty covers defects in materials and workmanship under normal use.
- The warranty does not cover damage caused by:-
- Misuse, abuse, or improper maintenance.
- Unauthorized modifications or repairs.
- Accidents, natural disasters, or other external factors.
- To make a warranty claim, the customer must provide proof of purchase and contact the Company’s customer support within the warranty period.
- The Company reserves the right to assess the validity of the claim and may require the return of the Product for inspection.
- If a defect is found and the claim is valid, the Company will, at its discretion:
Repair the Product.
Replace the Product with an equivalent or similar model.
Provide a refund.
- The remedies provided herein are the sole and exclusive remedies available under this warranty.
- This warranty does not cover:
Normal wear and tear.
Consumable parts (e.g., cable, charger, glass etc).
Products not purchased directly from the Company or authorized dealers.
To the extent permitted by law, the Company’s liability under this warranty is limited to the purchase price of the Product.
These warranty terms and conditions shall be governed by and construed in accordance with the laws of Jaipur, Rajasthan.
Tsebo Pvt Ltd, MIIC, MNIT Jaipur, JLN Marg, Jaipur-302017